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Store Policy

Customer Care



At Southern Songbird Farm, we strive to provide the best possible experience for our customers. We understand that sometimes returns or refunds may be necessary, and we handle each case individually. Please note that for safety reasons, we cannot accept returns on food items. If you have any questions or concerns, please don't hesitate to contact us through website's contact page or reach out to Farmer Doug directly at the phone and email provided. Thank you for choosing Southern Songbird Farm.

Privacy & Safety

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ANALYTICS

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Wix our website analytics provider, to learn about site traffic and activity.

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. 

CUSTOMER ACCOUNTS

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Wix, our website hosting provider, so they can provide website services to us.

ORDER AND EMAIL ACCOUNTS

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Wix, our website hosting provider, so they can send these emails to you on our behalf.

FONTS

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

VISITOR DATA

For Customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, the size chicken breast you want)

  • Email address

  • Name

  • Phone number

We share this information with Wix, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For website visitors

This website is hosted by Wix. Wix collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Wix needs the data to run this website, and to protect and improve its platform and services. Wix analyzes the data in a de-personalized form.

Wholesale Inquiries

We are at capacity for most meat and egg wholesale, but please reach out as we may be able to accomodate based on your specific needs.  We are always open to Marvelous Myrtle Soap wholesale.  Please contact us and we'll be happy to chat!

Payment Methods 

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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